PRA number
2020/18327
Published date
What are the defects?
The sponge-tip applicator may grow mould.
What are the hazards?
The affected products may cause skin or eye irritation and may pose a health risk to people with weakened immune systems.
What should consumers do?
Consumers should stop using the product.
Consumers who purchased the product in-store should visit their nearest Sephora store with the product and proof of purchase for a full refund in the original mode of payment. If not comfortable visiting in-store, please email contact@sephora.com.au, where consumers have the option to receive an online voucher code, or wait until the product can be returned in-store for a refund.
Consumers who purchased the product online should email contact@sephora.com.au for a full refund in the original mode of payment.
For more information, consumers can contact Sephora Australia on contact@sephora.com.au or https://www.sephora.com.au
Consumers who purchased the product in-store should visit their nearest Sephora store with the product and proof of purchase for a full refund in the original mode of payment. If not comfortable visiting in-store, please email contact@sephora.com.au, where consumers have the option to receive an online voucher code, or wait until the product can be returned in-store for a refund.
Consumers who purchased the product online should email contact@sephora.com.au for a full refund in the original mode of payment.
For more information, consumers can contact Sephora Australia on contact@sephora.com.au or https://www.sephora.com.au
Supplier
Traders who sold this product
Sephora Australia
Where the product was sold
Nationally
Online
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
