Sitro Group Australia Pty Ltd—Gasmate & Maxiheat Outdoor Electric Ceiling Heater or Wall Heater

PRA number

2015/14749

Published date

5 Jun 2015

Product description

Gasmate: Alfresco Radiant Heater 1800W, 2400W, 3200W
Maxiheat: Slimline Radiant Heater 1800W, 2400W, 3200W

EH620 EH630_GasmateAlfrescoRadiantHeater

Identifying features

Gasmate: M/N:EH610 - S/N: 217879, M/N:EH620 - S/N: 217879 and S/N:218303, M/N:EH630 - S/N: 217878 Maxiheat: M/N:EH610M - S/N: 202268, M/N:EH620M - S/N:202268 and S/N:222460 and S/N:226663 M/N:630M - S/N:202268

Other identifying numbers

Gasmate: M/N:EH610 - S/N: 217879, M/N:EH620 - S/N: 217879 and S/N:218303,
M/N:EH630 - S/N: 217878
Maxiheat: M/N:EH610M - S/N: 202268, M/N:EH620M - S/N:202268 and S/N:222460 and S/N:226663
M/N:630M - S/N:202268

Why the product is recalled

The heating element may get excessively hot and cause some area of the radiant heater panel to melt. In some cases, this may cause the RCD (safety switch) to trip instead.

What the hazards are to consumers

If the defect occurs, there is risk of burns or fire.

What consumers should do

Consumers should stop using the product immediately. Please contact Sitro Group Australia immediately to receive a replacement unit or to discuss an alternative remedy. For further information, please call Sitro Customer Service Line on 1300 174 876 or Email: productsafety@sitro.com.au.

Sitro Group Australia is recalling the product to ensure the safety of our customers as an ongoing commitment to maintain the highest possible standards of safety and product quality at all times.