Product description
Smartlink ADT IndiPendant Guardian MKII 4G
A personal alarm system that assists independent living. In the event of an emergency, a button on the unit, pendant or wristband can be pressed that sends an alarm signal to a Monitoring Centre where an Emergency Response Specialist is alerted.
A personal alarm system that assists independent living. In the event of an emergency, a button on the unit, pendant or wristband can be pressed that sends an alarm signal to a Monitoring Centre where an Emergency Response Specialist is alerted.
See a list of details to help identify the product
Reason the product is recalled
The device may stop communicating with Telstra mobile data.
If this occurs, the device will not be able to send a signal to alert the Monitoring Centre if the alarm is activated.
If this occurs, the device will not be able to send a signal to alert the Monitoring Centre if the alarm is activated.
The hazards to consumers
If the device is offline when the alarm is activated and fails to alert the Monitoring Centre that assistance is required, there may be an increased risk of injury, health complications or death.
What consumers should do
ADT Security will contact affected consumers to arrange to install a firmware update to the affected devices.
For further information, please contact ADT Security by phone on 131 238 or via the website at https://www.adtsecurity.com.au/contact/
For further information, please contact ADT Security by phone on 131 238 or via the website at https://www.adtsecurity.com.au/contact/
Details to help identify the product
Supplier running the recall
Who sold the product
ADT Security Australia
Dates available for sale
-
Where the product was sold
Nationally
Online
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2020/18753 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
