Product description
Solar power inverter used in domestic rooftop solar systems.
Models:
SPH3000TL BL-UP
SPH3600TL BL-UP
SPH4000TL BL-UP
SPH4600TL BL-UP
SPH5000TL BL-UP
SPH6000TL BL-UP
See a list of details to help identify the product.
Reason the product is recalled
The inverters have been supplied with an emergency power supply (EPS) port plug that can be removed by hand without the use of a tool. If the plug is removed or if it is not connected during the installation process the user has access to live hazardous voltage.
The hazards to consumers
There is a risk of serious injury or death from electric shock if consumers remove the EPS port plug and access live parts.
What consumers should do
Consumers should switch the inverter off immediately and contact Growatt Australia on australia@ginverter.com or by phone on 1800 476 928 to arrange for the permanent securement of the EPS port connector so that it cannot be removed without a tool.
A warning label will be affixed to the connector advising of the dangers of live parts if removed.
Details to help identify the product.
Supplier running the recall
Who sold the product
Go Solar and Solar Mart
Identifying product features
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19974 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
