Product description
A fuel additive used to clean a Subaru vehicle’s fuel tank and maintain the vehicle’s performance.
Grey 250ml bottle with blue cap.
Affected batches are 36989, 36990 and 36991.
See a list of details to help identify the product
Reason the product is recalled
The cap on affected bottles may not be tensioned correctly and not seal correctly.
Affected bottles may leak fuel additive if not stored upright
The hazards to consumers
There is a risk of injury if leaked fuel additive comes into contact with skin or eyes or if vapour is inhaled.
The fuel additive can cause irritation to skin, eyes and airways. It can also cause drowsiness or dizziness if inhaled.
Injuries have occurred following skin exposure to this product.
What consumers should do
Consumers should contact Subaru Australia on feedback@subaru.com.au and provide a picture of the bottle showing the affected batch number. Customers should also provide either the Vehicle Identification Number (VIN) of the car that was serviced or details of the location the bottle/s were purchased from.
Subaru Australia will provide a refund in the form of an electronic debit gift card by e-mail to consumers who have an affected fuel additive bottle.
Consumers should follow the instructions below before disposing of the bottle:
1. Before handling the product, ensure you are wearing protective gloves and eye protection.
2. Ensure the bottle remains upright at all times whilst inspecting the product.
3. Look for any visible signs of leakage coming from the cap or on the outside of the bottle.
4. Check for the batch numbers 36989, 36990 or 36991 displayed on the neck of the bottle to confirm whether the bottle is from the identified batch ranges and is being recalled.
5. If it is from the identified batch ranges, empty the contents of the bottle into your vehicle’s fuel tank in accordance with the instructions on the bottle. There will be no detriment to your vehicle as a result of using the Fuel Additive in advance of the 6,000km interval usually recommended.
6. Dispose of the bottle as you normally would.
For more information about the refund or the safe disposal of the affected bottles, contact Subaru Australia on feedback@subaru.com.au or by phone on 1800 22 66 43.
Details to help identify the product
Supplier running the recall
Who sold the product
Authorised Subaru Australia retailers or independent service centres.
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20166 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
