Product description
Kitchen appliance with multiple modes of cooking, including rice steamer and slow cooker.
See a list of details to help identify the product.
Reason the product is recalled
If the product is used in "slow cooker mode" (on either the high or low settings), the product may not reach and maintain a temperature during the allotted cook time that is sufficient to fully cook the food.
The hazards to consumers
Consumers could be exposed to undercooked, or not properly cooked, meats.
What consumers should do
Owners of the affected product should return the unit to the place of purchase for a full refund.
Once owners have received a store refund, they should contact the Sunbeam Consumer Services team on 1300 138 774 (Mon-Thurs 8.30am to 5pm AEST and Friday 9.30am to 5pm AEST) to receive a token of appreciation.
Once owners have received a store refund, they should contact the Sunbeam Consumer Services team on 1300 138 774 (Mon-Thurs 8.30am to 5pm AEST and Friday 9.30am to 5pm AEST) to receive a token of appreciation.
Details to help identify the product.
Supplier running the recall
Sunbeam Corporation Pty Ltd
Who sold the product
Bing Lee
BiRite
BSR
David Jones
JB HiFi
Mitchel and Brown
Myer
Retravision (excluding Dorsett)
The Good Guys
Harvey Norman
Sunbeam Australia - Outlets
Sunbeam Australia - ecommerce
BiRite
BSR
David Jones
JB HiFi
Mitchel and Brown
Myer
Retravision (excluding Dorsett)
The Good Guys
Harvey Norman
Sunbeam Australia - Outlets
Sunbeam Australia - ecommerce
Identifying numbers
SKU
Model MU3000 (engraved on the bottom of the unit)
Other identifying numbers
Date codes 0117 to 2217 (also on the bottom of the unit)
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2017/16105 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
