Product description
Surflink Media and Surflink Media 2 are devices that wirelessly stream stereo sound from electronic devices, such as televisions, radios or MP3 players to compatible hearing aids.
ARTG Number: 293416
ARTG Number: 293416
See a list of details to help identify the product
Reason the product is recalled
Recall for product correction (firmware update)
These devices may be operating outside their permissible frequency band (915-928 MHz) and may cause interference with mobile towers (operating in the 902-915 MHz frequency band). This potential interference does not cause any interruption to the Surflink Media and Surflink Media 2 devices and the will continue to function correctly.
These devices may be operating outside their permissible frequency band (915-928 MHz) and may cause interference with mobile towers (operating in the 902-915 MHz frequency band). This potential interference does not cause any interruption to the Surflink Media and Surflink Media 2 devices and the will continue to function correctly.
What consumers should do
Users are being asked to temporarily return their devices to Starkey Hearing Technologies so they can undertake a firmware update to correct this issue. Updated devices will only operate within the permissible 915-928 MHz frequency band.
If you or someone you care for uses a Surflink Media or Surflink Media 2 device, you should receive further information about this issue from Starkey Hearing Technologies, as well as a form to fill in and a prepaid bag to return the device. Alternatively, you can choose to return the device to the audiology clinic where you purchased it.
Once the firmware has been updated, the device will be returned to you or the audiology clinic where you purchased it, so that it can be returned to you.
For further information, talk to your audiology clinic or contact Starkey Hearing Technologies on 1800 024 985.
If you or someone you care for uses a Surflink Media or Surflink Media 2 device, you should receive further information about this issue from Starkey Hearing Technologies, as well as a form to fill in and a prepaid bag to return the device. Alternatively, you can choose to return the device to the audiology clinic where you purchased it.
Once the firmware has been updated, the device will be returned to you or the audiology clinic where you purchased it, so that it can be returned to you.
For further information, talk to your audiology clinic or contact Starkey Hearing Technologies on 1800 024 985.
Details to help identify the product
Supplier running the recall
Who sold the product
Audiology clinics
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2017/16361 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Therapeutic Goods Administration if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.