Recall published

Topics

Vehicles (unregistered or off-road)
Bicycles and scooters (push)

Product description

A rack that sits on the front of a bicycle and is used for carrying goods

Includes:
8 Pack Rack
24 Pack Rack
8 Pack and 24 Pack Racks pre-installed on Surly Pack Rat complete bicycles

See a list of details to help identify the product

Photograph of Surly 8 Pack Bicycle Rack
Photograph of Surly 24 Pack Bicycle Rack Photograph of Surly 8 Pack Bicycle Rack on a bicycle

Reason the product is recalled

If the Rack is not tightened correctly, it may become loose and fall off.

The hazards to consumers

If the Rack falls into the path of the bicycle or contacts the front wheel while the bicycle is being ridden, it may result in the rider losing control and pose an increased accident or injury risk.

What consumers should do

Consumers should immediately cease using the Rack by removing it from their bicycle or returning the bicycle to the place of purchase for assistance in removing the Rack.
The consumer's place of purchase will repair the Rack by installing a Security Hardware Kit, free of charge.

For more information, consumers should contact the place of purchase or their nearest Surly dealer. A list of Surly dealers can be found at https://surlybikes.com/where_to_buy

Details to help identify the product

Supplier running the recall

SCV Imports

Who sold the product

Authorised Surly Dealers

Dates available for sale

-

Where the product was sold

Nationally

Print supporting information

Recall advertisement.pdf 193.42 KB

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2019/17997 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.