Product description
Tandem t:slim X2 Insulin Pump AC Wall Power Adapter
ARTG 304681
(Australasian Medical & Scientific Ltd - Infusion pump, insulin, ambulatory)
ARTG 304681
(Australasian Medical & Scientific Ltd - Infusion pump, insulin, ambulatory)
See a list of details to help identify the product.
Reason the product is recalled
The AC power adapters could break apart exposing the metal prongs.
The hazards to consumers
If the exposed metal prongs are touched when the adapters are plugged into an electrical wall outlet, this could cause an electric shock or serious injury.
What consumers should do
Tandem Diabetes Care has now implemented a change in the manufacturing process to prevent the issue from recurring. New enhanced adapters are currently en route to Australia and are due to arrive late November 2019.
Consumers are advised to maintain care in handling your existing adapters pending receipt of enhanced replacement adapters. Always switch off the power socket before attempting to remove the adapter. It is vital that you do not touch any exposed metal prongs while the power socket is live.
AMSL Diabetes will post out replacement adapters to consumers preferred delivery address beginning of December 2019. On receipt of the replacement adapters, AMSL ask that you immediately discard the original three (3) power adapters that you received with your pump or accessory kit.
For further information, consumers can contact Australasian Medical & Scientific Ltd Customer Service on 1800 851 056.
Consumers are advised to maintain care in handling your existing adapters pending receipt of enhanced replacement adapters. Always switch off the power socket before attempting to remove the adapter. It is vital that you do not touch any exposed metal prongs while the power socket is live.
AMSL Diabetes will post out replacement adapters to consumers preferred delivery address beginning of December 2019. On receipt of the replacement adapters, AMSL ask that you immediately discard the original three (3) power adapters that you received with your pump or accessory kit.
For further information, consumers can contact Australasian Medical & Scientific Ltd Customer Service on 1800 851 056.
Details to help identify the product.
Supplier running the recall
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/17941 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Therapeutic Goods Administration if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.