What are the defects?
What are the hazards?
What should consumers do?
If owners of Tesla Model S are advised it is under 'critical recall’, it is recommended that you stop driving the vehicle and immediately arrange for airbag replacement as the vehicle has a heightened risk of causing injury or death. The critical recall category applies to alpha airbags and also includes other airbags specified by Tesla.
Tesla will offer to arrange for your vehicle to either be towed to the place of replacement or for a mobile technician to be sent to the vehicle (or some similar arrangement), so that you do not have to drive the vehicle in order to receive a replacement airbag.
Owners of affected vehicles should contact their local Tesla dealership or Tesla’s head office directly on the website at www.tesla.com or email email@example.com to arrange for a replacement airbag inflator free of charge. You are also entitled to request special arrangements, such as a loan or hire car or reimbursement for alternative transportation costs.
Consumers who are unsure whether they are affected can also use Tesla’s VIN look-up tool at https://bit.ly/3r0O0jw or contact Tesla on 1800686705 or contact the preferred dealer.
Alternatively, consumers can use their registration plate number to check if their vehicle is affected by going to http://www.ismyairbagsafe.com.au.
We also recommend you visit https://www.productsafety.gov.au/newsletter/subscribe to subscribe to receive updates about current and future recalls as they are published.
Further information for consumers is available at: https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall.