Product description

Wall mounting system for televisions, whereby a wire mounted to the television is supported by two wall mounts.

See a list of details to help identify the product.

Reason the product is recalled

The plastic wall mount retaining the wire may fail, resulting in the wire detaching from the wall mount.

The hazards to consumers

A television connected to the wall mounting system may suddenly detach from the wall, posing a risk of serious injury.

What consumers should do

Contact Atdec to discuss the safe removal of the mounted television and mounting system, and to receive a replacement product in return for the faulty mounting system.

Call the support line on 1300 155 921 from 8am - 5pm EST (Mon-Fri). Alternatively you can email service@atdec.com.

Details to help identify the product.

Supplier running the recall

Who sold the product

Bing Lee, Domayne, Harvey Norman, Joyce Mayne, and other retail and online stores

Identifying product features

None

Identifying numbers

Other identifying numbers

None

Dates available for sale

-

Where the product was sold

Nationally

Print supporting information

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2015/14667 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.