Product description

Thetford 3-Way Absorption fridge fitted into caravans and motorhomes.

Model numbers: N304M.3R, N304M.3L, N504M.3FR and N504M.3FL

Model and Serial Number appear on the product label in the interior cabinet on the right-hand side wall.

See a list of details to help identify the product.

Reason the product is recalled

The gas control valve pressure test point nut may not be correctly tightened.

The hazards to consumers

If the test point nut is not correctly tightened, it could cause a gas leak, potentially leading to a fire.

What consumers should do

Consumers should check the serial number on the label in the interior cabinet of the fridge. If the serial number falls within the range detailed above, consumers should immediately discontinue using the product on gas. Consumers should then go to http://www.thetfordfridgecheck.com to find out if their fridge is included in the recall.

Consumers should then:
1. enter the product serial number and follow the prompts where needed.
2. or call Thetford on 1800 503 100 to check if the fridge is affected.

Consumers will be directed to the nearest authorised service agent to organise a repair.

For further information, consumers can contact Thetford Australia on 1800 503 100 (Monday to Thursday, 8am to 4.45pm (EST) & Friday 8am - 2pm (EST)), emailing recall@thetford.com.au or go to http://www.thetfordfridgecheck.com

Details to help identify the product.

Supplier running the recall

Identifying numbers

Other identifying numbers

Potentially affected serial numbers are between 27381864 and 28220540

Dates available for sale

-

Where the product was sold

Nationally

Print supporting information

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2018/16682 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.