Toshiba Client Solutions ANZ Pty Limited — Battery Packs used in certain Toshiba Laptops

PRA number


Published date

Product description

This recall is an extension of a previous recall.
January 2016 recall: Affected batteries were supplied from June 2011 to September 2015 as a replacement battery for, or with, various models of Portégé, Satellite, Satellite Pro and Tecra laptops.
Extended recall: Affects batteries supplied from July 2013 to November 2016 as a replacement battery for, or with, Satellite models – additional batteries are affected.
Toshiba laptop
Identifying features

Other identifying numbers

Models and serial numbers can be checked using the software utility available from the Toshiba website (see below)

Reasons the product is recalled

The affected batteries may overheat because of a short circuit.

The hazards to consumers

If batteries overheat, they can be a fire and burn hazard to consumers.

What consumers should do

This recall is an extension of a previous Toshiba laptop battery recall in January 2016.

Owners of Toshiba laptops should to go to the Toshiba website to download and run a software utility that will check if their battery is affected. If their laptop battery is affected, the consumer should register with Toshiba to receive a replacement battery pack. 
Consumers can continue to use their computer in the meantime by removing the affected battery and using it on AC power only.
Users who previously checked and determined that their battery pack was not affected by the January 2016 recall should re-check their battery packs using the software available from the Toshiba website.


Toshiba Client Solutions ANZ Pty Limited

Traders who sold this product

Major electrical retailers and smaller resellers.

Where the product was sold


Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Product category

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