Recall published

Topics

General product safety

Product description

Critical Recall

Toyota Echo NCP10 and NCP13 model vehicles
Model Years 2003-2005

Toyota RAV4 ACA22 and ACA23 model vehicles
Model Years 2003-2005

Front driver side airbag inflators

56 391 affected vehicles

See a list of details to help identify the product

Reason the product is recalled

Takata airbag inflator: As it gets older, a combination of heat and humidity can cause the airbag inflator propellant to degrade. If an affected vehicle is involved in a collision triggering the airbag, the metal inflator housing may explode/rupture under too much internal pressure.

The hazards to consumers

In the event of an airbag inflator rupture, metal fragments could propel out through the airbag cushion towards the vehicle occupants causing serious injury or fatality.

What consumers should do

Owners of affected vehicles are advised that the vehicle is under 'critical recall’. It is recommended that you stop driving the vehicle and immediately arrange for airbag replacement as the vehicle has a heightened risk of causing injury or death. The critical recall category applies to alpha airbags and also includes other airbags specified by Toyota. 

Toyota will offer to arrange for your vehicle to either be towed to the place of replacement or for a mobile technician to be sent to the vehicle (or some similar arrangement), so that you do not have to drive the vehicle in order to receive a replacement airbag.

Owners of affected vehicles should contact their local Toyota dealership or Toyota’s head office directly by phoning 1800 987 366 or emailing guestexperience@toyota.com.au to arrange for a replacement airbag inflator free of charge.

Consumers can use Toyota’s VIN look-up tool to see if their vehicle is affected by this recall: http://recalls.toyota.com.au/#/

Alternatively, consumers can use their registration plate number to check if their vehicle is affected by going to http://www.ismyairbagsafe.com.au

We also recommend you visit https://www.productsafety.gov.au/newsletter/subscribe to subscribe to receive updates about current and future recalls as they are published.
 
Further information for consumers is available at: https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall.

 

 

Details to help identify the product

Supplier running the recall

Toyota Motor Corporation Australia Limited

Who sold the product

Toyota Motor Corporation Australia Limited

Identifying product features

Critical VIN list.xlsx 782.07 KB

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2015/14700 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.