Product description

Trustcare Outdoor Rollators
A disability walker rollator device with two handles, seat and 4 wheels; to assist with walking

Manufacturing dates 2016-2021

ARTG 163591
(HMR Healthcare Pty Ltd - Walking aid, two arms, frame, wheeled)

See a list of details to help identify the product

Reason the product is recalled

The backrest of outdoor rollators may break.

The current version of the products Information For Use does not contain any warning to ensure correct use and maintenance of the product.

The hazards to consumers

If the backrest breaks, the user may fall, increasing the risk of injury.

What consumers should do

Consumers will be contacted by their place of purchase and provided with an updated Instructions For Use, which includes additional wording on proper inspection and maintenance.

For more information, contact HMR Healthcare on 07 5477 0777 or visit the TGA website at https://apps.tga.gov.au/Prod/sara/arn-detail.aspx?k=RC-2022-RN-00041-1

Details to help identify the product

Supplier running the recall

Who sold the product

Healthcare equipment and mobility equipment retailers

Identifying numbers

SKU

0120-0150

Dates available for sale

-

Where the product was sold

New South Wales
Queensland
South Australia
Tasmania
Victoria
Western Australia
Australian Capital Territory

Manufacturer country ID

China

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2022/19414 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Therapeutic Goods Administration if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.