PRA number
2020/18753
Published date
Product description
Smartlink ADT IndiPendant Guardian MKII 4G
A personal alarm system that assists independent living. In the event of an emergency, a button on the unit, pendant or wristband can be pressed that sends an alarm signal to a Monitoring Centre where an Emergency Response Specialist is alerted.
A personal alarm system that assists independent living. In the event of an emergency, a button on the unit, pendant or wristband can be pressed that sends an alarm signal to a Monitoring Centre where an Emergency Response Specialist is alerted.
Reasons the product is recalled
The device may stop communicating with Telstra mobile data.
If this occurs, the device will not be able to send a signal to alert the Monitoring Centre if the alarm is activated.
If this occurs, the device will not be able to send a signal to alert the Monitoring Centre if the alarm is activated.
The hazards to consumers
If the device is offline when the alarm is activated and fails to alert the Monitoring Centre that assistance is required, there may be an increased risk of injury, health complications or death.
What consumers should do
ADT Security will contact affected consumers to arrange to install a firmware update to the affected devices.
For further information, please contact ADT Security by phone on 131 238 or via the website at https://www.adtsecurity.com.au/contact/
For further information, please contact ADT Security by phone on 131 238 or via the website at https://www.adtsecurity.com.au/contact/
Traders who sold this product
ADT Security Australia
Where the product was sold
Nationally
Online
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
