Product description
Various The Laundress branded Laundry and Household Cleaning Products
Laundry Detergents, Fabric Conditioners, Stain Solution, Glass and Mirror Cleaner, Cleaning concentrate, and Dish Washing Liquid
See attached Product list
See a list of details to help identify the product
Reason the product is recalled
The recall is due to microbial contamination, the recalled products can contain Burkholderia cepacia complex, Klebsiella aerogenes and multiple different species of Pseudomonas.
The hazards to consumers
The recalled products can contain bacteria including, Burkholderia cepacia complex, Klebsiella aerogenes and Pseudomonas species which may cause significant infection or illness that may require medical treatment, especially in people with, weakened immune systems, external medical devices and who have underlying lung conditions.
The bacteria can enter the body if inhaled, or through the eyes or a break in the skin.
What consumers should do
Consumers should stop using the affected products. Consumers should go to www.TheLaundressRecall.com where they will be guided in case of any questions and to request a refund.
If consumers have a product that is part of the recall, they can contact the dedicated help line which has been set up for The Laundress recall which is 1800 061 027 (Monday to Friday from 7am to 4pm AEST and Saturday and Sunday from 8am to 4pm AEST) .
Please ensure that you have your product/s at hand as well as proof of purchase (receipt / tax invoice) which will be required to place your claim.
After requesting a refund, consumers should dispose of the product by closing the bottle tightly and placing it in household garbage. Do not empty the product prior to disposal.
For further information, please contact Saison by email at thelaundress-recall@saison.com.au or visit www.saison.com.au/pages/safety-notice
Details to help identify the product
Supplier running the recall
Identifying product features
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2022/19652 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
