Product description

Vivo 50" high definition plasma television sold exclusively through BIG W stores.

See a list of details to help identify the product

Reason the product is recalled

The neck of the television stand may break unexpectedly.

The hazards to consumers

If the defect occurs, the television may dislodge from the stand and poses a potential crushing hazard to nearby consumers.

What consumers should do

Consumers should cease using the stand immediately. Consumers may return the television to BIG W for a full refund or contact Vivo to have a replacement neck sent to them at no cost.

For further information please contact Vivo on (02) 8030 8996 Monday to Friday between 9am and 5pm (AEST) or via email at customersupport@vivotvs.com or visit the Vivo website www.vivotvs.com.

Details to help identify the product

Supplier running the recall

Who sold the product

BIG W stores

Identifying product features

Model number: PTV50HD Serial number ranges: 22091201001-22091202000 & 2209120001- 22091201000

Identifying numbers

Other identifying numbers

Model number: PTV50HD

Serial number ranges: 22091201001-22091202000 & 2209120001- 22091201000

Where the product was sold

Nationally

Print supporting information

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2013/13507 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.