Product description
Vivo 50" high definition plasma television sold exclusively through BIG W stores.
See a list of details to help identify the product
Reason the product is recalled
The neck of the television stand may break unexpectedly.
The hazards to consumers
If the defect occurs, the television may dislodge from the stand and poses a potential crushing hazard to nearby consumers.
What consumers should do
Consumers should cease using the stand immediately. Consumers may return the television to BIG W for a full refund or contact Vivo to have a replacement neck sent to them at no cost.
For further information please contact Vivo on (02) 8030 8996 Monday to Friday between 9am and 5pm (AEST) or via email at customersupport@vivotvs.com or visit the Vivo website www.vivotvs.com.
For further information please contact Vivo on (02) 8030 8996 Monday to Friday between 9am and 5pm (AEST) or via email at customersupport@vivotvs.com or visit the Vivo website www.vivotvs.com.
Details to help identify the product
Supplier running the recall
Who sold the product
BIG W stores
Identifying product features
Model number: PTV50HD
Serial number ranges: 22091201001-22091202000 & 2209120001- 22091201000
Identifying numbers
Other identifying numbers
Model number: PTV50HD
Serial number ranges: 22091201001-22091202000 & 2209120001- 22091201000
Serial number ranges: 22091201001-22091202000 & 2209120001- 22091201000
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2013/13507 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
