Product description

Vortex Gemini Spa
A two-person portable spa pool

See a list of details to help identify the product.

Reason the product is recalled

The product does not comply with the Australian safety standard. The spa has only one suction outlet on the spa jet pump recirculation system, instead of two; the jet pump recirculation system has no way to release vacuum pressure at a single outlet.

The hazards to consumers

There is an increased risk of drowning if a person's hair, clothes, or body parts are trapped by the single suction outlet. If trapped, a person may not be able to return to the surface and may suffer significant injury or drown.

What consumers should do

Consumers should immediately stop using the spa and contact Spa World Australia to organise for a technician to repair the spa on site.

For more information, contact Spa World Australia on 1300 950 849 or gemini@spaworld.com.au.

Details to help identify the product.

Supplier running the recall

Who sold the product

Spa World Australia
Pool and Spa World Tasmania
Pool Works Shepparton

Identifying product features

Dates available for sale

-

Where the product was sold

Nationally

Manufacturer country ID

China

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Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2021/19334 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.