Reason the product is recalled
Although unlikely, the adhesive bond between the glass and metal frame in certain Hollandia 700 and 900 series sunroofs may be insufficient. There is consequently a risk that the sunroof glass panel may completely debond from its frame.
The hazards to consumers
Debonded glass presents an accident risk when the vehicle is in motion.
What consumers should do
Webasto is asking all consumers who have a vehicle with a sunroof to check if their sunroof is included in the replacement program. The glass panel will be replaced at no cost to the consumer. Consumers who have an affected sunroof or require further information on this replacement program please go to www.sunroofcheck.com or contact the Webasto Customer Service Centre on 1800 450 755 to schedule a repair. Until the Safety Recall Service is completed, the vehicle should be driven with caution and at a moderate speed.
Details to help identify the product
Supplier running the recall
Who sold the product
Authorised installers
Identifying product features
Affected sunroofs can be identified as follows:
• For the Hollandia 700 models, consumers should look at the sunshade handle. If it says “Webasto” and the serial number located on the sunroof frame is within the range of 6000000 to 6396298, it is included in this replacement program.
• The Hollandia 900 models have two tilt up glass panels, and there is a black, beige or grey plastic bar crossing the glass from side to side. If “Webasto” is embossed on the bar, it is included in this replacement program.
All details on how to identify the sunroofs including photos are available on the dedicated website: www.sunroofcheck.com
Identifying numbers
Other identifying numbers
Affected sunroofs can be identified as follows:
• For the Hollandia 700 models, consumers should look at the sunshade handle. If it says “Webasto” and the serial number located on the sunroof frame is within the range of 6000000 to 6396298, it is included in this replacement program.
• The Hollandia 900 models have two tilt up glass panels, and there is a black, beige or grey plastic bar crossing the glass from side to side. If “Webasto” is embossed on the bar, it is included in this replacement program.
All details on how to identify the sunroofs including photos are available on the dedicated website: www.sunroofcheck.com
• For the Hollandia 700 models, consumers should look at the sunshade handle. If it says “Webasto” and the serial number located on the sunroof frame is within the range of 6000000 to 6396298, it is included in this replacement program.
• The Hollandia 900 models have two tilt up glass panels, and there is a black, beige or grey plastic bar crossing the glass from side to side. If “Webasto” is embossed on the bar, it is included in this replacement program.
All details on how to identify the sunroofs including photos are available on the dedicated website: www.sunroofcheck.com
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2011/12319 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
