Westcoast Surgical and Medical Supplies—REDI™—Various hot/cold packs

PRA number


Published date

Product description

REDI™ Eye Mask Hot/Cold Pack,

REDI™ Full Face Mask Hot/Cold Pack,

REDI™ Face mask Hot/Cold Pack,

REDI™ Hot/Cold Pack – small dual colour,

REDI™ Hot/Cold Pack with compression wrap – small dual colour,

REDI™ Hot/Cold Pack – small PVC,

Frosty Bear™ REDI™ Hot/Cold Pack.
Identifying features
ARTG number 116111

Other identifying numbers

ARTG number 116111

What are the defects?

These products contain the toxic substance ethylene glycol (rather than the non-toxic ingredient propylene glycol).

What are the hazards?

Potentially life-threatening or could cause a serious risk to health (Class 1).

What should consumers do?

If you have any of these products please do not use them. Please call the customer service line on (08) 9455 6676 to arrange the return of the affected product and a refund.


Westcoast Surgical and Medical Supplies

Where the product was sold


Responsible regulator

Therapeutic Goods Administration is the responsible regulator for this recall.

Product category