Product description
Recall updated: 28 August 2024 - incidents have occurred resulting in property damage.
Electric heat pump for swimming pools.
|
Part Number |
Model |
|
WH000287 |
Z400 MD4 ALUMINIUM GREY |
|
WH000288 |
Z400 MD4 BEIGE GREY |
|
WH000289 |
Z400 MD5 ALUMINIUM GREY |
|
WH000290 |
Z400 MD5 BEIGE GREY |
|
WH000291 |
Z400 IQ MD7-ALU GREY-WIFI |
|
WH000292 |
Z400 MD7 - BEIGE GREY |
|
WH000295 |
Z400 IQ MD8-ALU GREY-WIFI |
|
WH000299 |
Z400 IQ MD9-ALU GREY-WIFI |
|
WH000348 |
Z400 IQ MD4 GREY WIFI |
|
WH000350 |
Z400 IQ MD5 GREY WIFI |
|
WH000374 |
Z400 MD4 - GREY WIFI (PLUG&P) |
|
WH000382 |
Z400 IQ MD4-AG R32 |
|
WH000383 |
Z400 IQ MD5-AG R32 |
Model
See a list of details to help identify the product.
Reason the product is recalled
The heat pump’s capacitor fails to disconnect from the circuit, which can lead to the unit catching fire.
The hazards to consumers
There is a risk of serious injury, burns or death if the heat pump’s capacitor catches fire. There is also a risk of serious property damage.
Incidents have occurred resulting in property damage.
What consumers should do
Consumers should stop using the heat pump immediately. Press and hold the ON/OFF button for 2 seconds to switch off, then disconnect the plug. If it is hardwired, turn off the isolator switch.
Consumers should contact Fluidra to arrange for a technician to repair the heat pump at no cost.
Consumers can contact Fluidra by phone on 1300 859 605 (Operating hours - 8:30am - 5:00pm AEST Mon - Fri), email at au.recall@fluidra.com or visiting the website: www.zodiac.com.au/ProductRecall
Details to help identify the product.
Supplier running the recall
Who sold the product
Please see attached list of suppliers.
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20157 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
