Recalls

The ACCC has published updated guidelines to assist suppliers when they need to recall a product for safety reasons.

The guidelines also inform suppliers of their Australian Consumer Law obligations and the ACCC’s role in assessing, monitoring and escalating recalls. 

Consumers with affected batteries should immediately switch off their battery storage systems and contact LG Energy Solution Australia for a free replacement or a refund of their affected batteries. The affected batteries have caused incidents and damage to property.

As of 31 January, 2023, the majority of new voluntary recalls of therapeutic consumer goods will no longer also be published by the ACCC on the Product Safety Australia website.