Product description
Fan heaters
Two models affected:
Caldo Relax
Code: 99316
Power setting: 220-240V, 50-60Hz, 1800-2000W
The code can be found on the label on the back of the heater.
Caldo Whisper
Code: VH-2000
Power setting: 220-240V, 50Hz, 2000W
The code can be found on the label on the side of the heater.
See a list of details to help identify the product.
Reason the product is recalled
This product does not comply with the relevant electrical standard. The heater may overheat and catch fire.
The hazards to consumers
There is a risk of serious burn injury and property damage if the heater overheats and catches fire.
What consumers should do
Consumers should stop using these heaters immediately and unplug it from power.
Return the product to the place of purchase for a full refund.
For further information, consumers can contact Olimpia Splendid Australia Pty Ltd via email at sales@olimpiasplendid.com.au or by phone on 1300 664 768 (9am to 5pm Monday to Friday)
Details to help identify the product.
Supplier running the recall
Who sold the product
Identifying numbers
Electrical approval number
SKU
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20295 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
