Product description

Heat Pump Water Heater

See a list of details to help identify the product

Reason the product is recalled

In rare cases, extreme incoming power fluctuation may result in a potential electrical failure of the control board. This fault may result in irregular operation of the compressor.

The hazards to consumers

If the defect occurs, pressure may build in the compressor to a level that could cause the compressor to rupture. An injury could occur to anyone in the immediate vicinity of the compressor at that time.

What consumers should do

Rheem has contacted all affected consumers and arranged for rectification.

Details to help identify the product

Supplier running the recall

Who sold the product

Tradelink, Reece, Harvey Norman and plumbers

Identifying product features

Please see the attached list for the serial numbers of affected units. Please note all units have been accounted for at this time.

Identifying numbers

Other identifying numbers

Please see the attached list for the serial numbers of affected units.

Please note all units have been accounted for at this time.

Dates available for sale

-

Where the product was sold

New South Wales
Queensland
South Australia
Tasmania
Victoria
Western Australia

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2014/13970 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.