Product description
Mecca 240V heated stainless steel towel rail available in multiple finishes.
- Chrome (NRV902hCH)
- Matte Black (NRV902hMB)
- Brushed Bronze (NRV902hBZ)
- Graphite (NRV902hGR)
- Brushed Nickel (NRV902hBN)
- Brushed Gold (NRV902hBG)
- Gun Metal (NRV902hGM)
See a list of details to help identify the product
Reason the product is recalled
The upper section of the rail can overheat if left on for prolonged periods.
The hazards to consumers
Risk of serious burns if a consumer touches the overheated towel rail.
What consumers should do
- Stop using the towel rail immediately and disconnect from the power supply.
- Contact Nero Tapware to arrange for either a refund, free return and replacement, or a technician to perform a free repair.
Contact
Nero Tapware
Call: 03 8786 3170
Email: support@nerotapware.com.au
Details to help identify the product
Supplier running the recall
Identifying numbers
Barcode number
9355433069874, 9355433069850, 9355433069881, 9355433069836, 9355433069867, 9355433069898, 9355433069843
SKU
NRV902HCH, NRV902HMB, NRV902HBN, NRV902HBG, NRV902HGM, NRV902HGR, NRV902HBZ
Dates available for sale
-
Where the product was sold
Nationally
International
Manufacturer country ID
China
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20734 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
