Product description
Simpson EZI-Set 7.5kg clothes washing machine
See a list of details to help identify the product
Reason the product is recalled
Incorrect assembly of the control board may, in some instances, result in a powered component contacting the mounting screws securing the board behind the program selector knob.
The hazards to consumers
If the program selector knob is removed, the power left on, and the screws touched, there is a danger of electric shock.
Only qualified Electrolux service technicians should remove any external parts from the machines or attempt to service and repair them.
What consumers should do
The machine can continue to be used safely, but as an added precaution, consumers should switch the machine OFF at the power point when not in use. Under no circumstances should consumers attempt to remove the program selector knob or try to service the appliance.
Consumers should call the toll free number 1800 001 218 (Monday to Friday 8am to 7pm EST, or weekends 10am to 3pm EST) or contact Electrolux directly by email on customercare@electrolux.com.au
Details to help identify the product
Supplier running the recall
Who sold the product
Appliance retailers and department stores
Identifying product features
Models SWT704 and SWT754 Serial numbers in the range of 10350001 to 23659999 or, in a small number of cases, any number prefixed with the letters A, B or C
Identifying numbers
Other identifying numbers
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2012/13306 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.