Product description
All-in-one indoor, stationary smart bike trainer
Part number: 010-02534-60
The serial number and product name (Tacx NEO Bike Plus) are displayed on a label near the pedals.
See a list of details to help identify the product.
Reason the product is recalled
A power supply board inside the bike can overheat and catch fire.
The hazards to consumers
There is a risk of serious injury from burns and/or property damage if the power supply board overheats and catches fire.
What consumers should do
Important message from the ACCC to consumers: The ACCC is currently in discussions with Tacx B.V. about an appropriate remedy. Consumers should unplug the product from power immediately. If you want to continue using the product until an appropriate remedy is available, you should only use the product in standalone mode (unplugged from any power source). Consumers can exercise their rights to a remedy in accordance with the consumer guarantees which may entitle them to a full refund or a replacement product that is free of defects. Contact Tacx B.V. |
Details to help identify the product.
Supplier running the recall
Who sold the product
Garmin website (garmin.com/en-AU)
Achieva Agents
99 Bikes
The Odd Spoke
Urban Pedaler
Fast Lane Bike Shop
ABC Bikes
City Bicycle Express
Health Management Group Pty Ltd
Adventure Online t/a Pushys Online
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20254 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.