Product description

The recalled product is a 3mL trial-sized sample tube intended for a few applications and is not available for individual sale. It is found in a sample set with 6 other products in the RE9 Advanced skincare line. This 7 product sample set is then sold in quantities of 10 packs for $24. These sample pack sets are not available to general consumers to purchase. Only authorised independent consultant distributors registered with Arbonne may purchase this sample set. The RRP and quantity of product affected are for this 10-pack of samples because the RE9 Advanced Restorative Day Crème SPF 15 3mL sample is not sold in any other manner.

See a list of details to help identify the product

Reason the product is recalled

The product contains Enterobacter gergoviae bacteria.

The hazards to consumers

Enterobacter gergoviae may pose a risk of infection to immunocompromised individuals.

What consumers should do

All Arbonne Independent Consultants identified as having purchased this batch will be contacted by mail. If you have product with Lot Number 45284, do not use it. Please discard any unused recalled product in your possession.

Details to help identify the product

Supplier running the recall

Who sold the product

Arbonne Independent Consultants

Identifying product features

Lot 45284

Identifying numbers

Other identifying numbers

Lot 45284

Dates available for sale

-

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2014/13941 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.