For consumers
Contact us to ask about safety issues with general consumer products or product-related service.
Report a general consumer product that is unsafe.
For business
Reporting
Under the Australian Consumer Law, suppliers are required to report any death, serious injury or serious illness associated with a consumer product or product-related service. Suppliers can also report safety incidents and concerns.
See more about mandatory reporting and voluntary reporting.
If you are a supplier, report any product-related death, serious injury or serious illness associated with a consumer product, or product-related service.
Make a voluntary report to the ACCC about a safety incident, situation or concern involving a consumer product or a product-related service that you supply that doesn’t require a mandatory report.
Contact us about a safety issue with a general consumer product.
Recalls
Under the Australian Consumer Law, suppliers must notify us within 2 days after taking action to recall an unsafe consumer product. Taking action includes, but isn't limited to, removing the product from sale, contacting consumers, and offering to repair, replace or refund the product.
Suppliers must also report any death, serious injury or serious illness associated with a consumer product or product-related service. They can do this as part of their product safety recall form submission.
See more about conducting a consumer product safety recall and mandatory reporting.
If you are a supplier, legal representative or agent engaged by a supplier, use this form to submit a recall.
Suppliers should submit a recall progress report one month after a recall is published and then at agreed times.
Contact the ACCC
Find more ACCC contact information.