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Recall planning
Supplier checklist for conducting a recall
This checklist is not listed in a particular order and not all items apply to every recall. You may complete many items at the same time and some items are ongoing. You can modify this checklist to suit your business processes.
Recall advertisement template
Suppliers can use the following template to generate a recall notice. You can select the type of recall in the template.
Submit the recall notice to us for comment prior to publishing.
Recall advertisement template ( DOCX 99.98 KB )
Risk assessment
European Union RAPEX risk assessment ( PDF 409.58 KB ) - Use this tool to assist you with conducting your risk assessment for a product.
Consumer product recall: Guidelines for Suppliers Standards Australia ISO 10393:2013
Communications package
The communications package contains sample messages you can use in your communications for email, letters, posters, sms, and on social media.
Guideline for suppliers
Our recall guidelines help you understand when to recall a consumer product for safety reasons and take you through the process of running a recall.
Research
- Biddle N and Zhang J (2021), ‘Application of behavioural insights to understand the Australian recall of Takata Airbags – Report 1', Australian National University Centre for Social Research & Methods, accessed January 2022.
- European Commission, Consumers, Health, Agriculture and Food Executive Agency (2019), ‘Survey on consumer behaviour and product recall effectiveness - final report', Publications Office, accessed January 2021.
- OECD (2018), ‘Enhancing product recall effectiveness globally: OECD background report', OECD Science, Technology and Industry Policy Papers, No. 58, OECD Publishing, Paris, accessed December 2020.
- OECD (2020), ‘Policy guidance on maximising product recall effectiveness', OECD Science, Technology and Industry Policy Papers, No. 58, OECD Publishing, Paris, accessed December 2020.