Product description
Digital images or artwork printed on 6mm thick bevel edge safety glass, with hanging tracks for hanging the glass prints on walls
See a list of details to help identify the product
Reason the product is recalled
The J-shaped hanging track fixed to the back of the print may become detached.
The hazards to consumers
If the hanging track becomes detached, the print may fall from the wall and create a risk of injury.
What consumers should do
Consumers should immediately remove the print from the wall. Affected consumers will be contacted directly to arrange for the return of the product for a full refund. If consumers have any queries they can contact us via the BIG W Photos Contact Page at www.bigwphotos.com.au/contact-us
Details to help identify the product
Supplier running the recall
Who sold the product
BIG W Photos (online only via the website www.bigwphotos.com.au)
Identifying product features
Product Number: PC1256
Only the following order ID's placed by customers are affected (product quantities in brackets): 24256592 (1), 24276298 (1), 24242431 (1), 24242032 (1), 24243545 (3), 24285949 (1), 24287053 (1), 24324607 (2), 24287069 (1), 24286878 (1), 24287634 (2), 24285064(1), 24286744 (1), 24285394 (1), 24320703 (1), 24329953 (1), 24328304 (3), 24033260 (1), 24110286 (1), 24080277 (1), 24702711 (1), 24890851 (1), 24958006 (1), 24007372 (3), 25045099 (1), 23830709 (1), 23927026 (1) & 24732057 (1)
These orders were placed between 12 September 2013 and 2 October 2013. Other order ID's are not affected.
Identifying numbers
Other identifying numbers
Product Number: PC1256
Only the following order ID's placed by customers are affected (product quantities in brackets): 24256592 (1), 24276298 (1), 24242431 (1), 24242032 (1), 24243545 (3), 24285949 (1), 24287053 (1), 24324607 (2), 24287069 (1), 24286878 (1), 24287634 (2), 24285064(1), 24286744 (1), 24285394 (1), 24320703 (1), 24329953 (1), 24328304 (3), 24033260 (1), 24110286 (1), 24080277 (1), 24702711 (1), 24890851 (1), 24958006 (1), 24007372 (3), 25045099 (1), 23830709 (1), 23927026 (1) & 24732057 (1)
These orders were placed between 12 September 2013 and 2 October 2013. Other order ID's are not affected.
Only the following order ID's placed by customers are affected (product quantities in brackets): 24256592 (1), 24276298 (1), 24242431 (1), 24242032 (1), 24243545 (3), 24285949 (1), 24287053 (1), 24324607 (2), 24287069 (1), 24286878 (1), 24287634 (2), 24285064(1), 24286744 (1), 24285394 (1), 24320703 (1), 24329953 (1), 24328304 (3), 24033260 (1), 24110286 (1), 24080277 (1), 24702711 (1), 24890851 (1), 24958006 (1), 24007372 (3), 25045099 (1), 23830709 (1), 23927026 (1) & 24732057 (1)
These orders were placed between 12 September 2013 and 2 October 2013. Other order ID's are not affected.
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2013/13875 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
