Product description
Specified FOX Model year 2013, 32 and 34 Evolution Series Forks having 120-160mm of travel
See a list of details to help identify the product
Reason the product is recalled
The damper units in some of these forks may not adequately vent oil that flows in during normal operation. Internal damper pressure can overcome the seal head retaining ring and cause the damper to break. A broken damper will decrease certain performance characteristics of the fork, and in some cases the undamped air spring might break and allow the lower unit of the fork to separate from the bicycle.
The hazards to consumers
The fork damper cylinder / piston assembly in some of these units may separate and allow the fork to over-extend under certain circumstances, possibly causing the front wheel to detach from the bicycle while in use, creating a fall hazard.
What consumers should do
To determine whether the fork is affected enter the serial number at http://www.ridefox.com/recall
If the fork is within the recall range, the consumer should cease using the fork immediately and contact their local bike store. The consumer will receive a free upgrade damper for the recalled fork, to be installed by FOX or by a qualified retailer. If the fork is not within the recall range, the consumer may continue using the fork.
If the fork is within the recall range, the consumer should cease using the fork immediately and contact their local bike store. The consumer will receive a free upgrade damper for the recalled fork, to be installed by FOX or by a qualified retailer. If the fork is not within the recall range, the consumer may continue using the fork.
Details to help identify the product
Supplier running the recall
Who sold the product
Various bicycle retailers
Identifying product features
"Evolution Series" appears on the largest left and right decals
Identifying numbers
Other identifying numbers
"Evolution Series" appears on the largest left and right decals
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2013/13805 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
