Product description
The PowerRouter is a solar inverter/charger installed in domestic residences in order to convert and route renewable energy between solar panels, batteries and the electricity grid.
See a list of details to help identify the product
Reason the product is recalled
Affected PowerRouters may experience a failure of an electronic component and this can result in an internal smouldering in the unit.
The hazards to consumers
If the defect occurs, the product poses a potential fire hazard.
What consumers should do
Consumers who have an affected PowerRouter should immediately turn off the unit following the instructions on the front of the unit. Setec suggests that you contact the person who installed the PowerRouter if you require assistance with this.
Consumers will be contacted by the installer of the PowerRouter units to arrange for a replacement to be installed. For further information, contact Setec on (03) 9213 8400 or email powerrouter_replacement@setec.com.au.
Consumers will be contacted by the installer of the PowerRouter units to arrange for a replacement to be installed. For further information, contact Setec on (03) 9213 8400 or email powerrouter_replacement@setec.com.au.
Details to help identify the product
Supplier running the recall
Who sold the product
Setec supplied the PowerRouters to select wholesalers, retailers and installers of solar systems nationally.
Identifying product features
The potentially affected PowerRouters are only those:
- supplied and installed in Australia between October 2011 and November 2012;
- with model numbers PR30S, PR37S, PR50S, PR30SB, PR37SB and PR50SB; and
- with a serial number that includes the capital letter B.
PowerRouters that do not fit all these 3 criteria are not affected.
Identifying numbers
Other identifying numbers
The potentially affected PowerRouters are only those:
- supplied and installed in Australia between October 2011 and November 2012;
- with model numbers PR30S, PR37S, PR50S, PR30SB, PR37SB and PR50SB; and
- with a serial number that includes the capital letter B.
PowerRouters that do not fit all these 3 criteria are not affected.
- supplied and installed in Australia between October 2011 and November 2012;
- with model numbers PR30S, PR37S, PR50S, PR30SB, PR37SB and PR50SB; and
- with a serial number that includes the capital letter B.
PowerRouters that do not fit all these 3 criteria are not affected.
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2012/13371 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
