Product description
Packaged refrigeration unit for medium-temperature applications
See a list of details to help identify the product
Reason the product is recalled
Units are potentially charged with counterfeit refrigerant that is flammable and poisonous. (Note that premature system failure can be an indication of the presence of the counterfeit refrigerant.)
The hazards to consumers
If the counterfeit refrigerant is exposed to the atmosphere, there is a risk of fire through spontaneous ignition and a risk of exposure to hazardous fumes.
What consumers should do
Consumers should contact their supplier or Heatcraft directly to have the unit replaced. Under no circumstances are the units to have the refrigerant replaced by a service technician whilst in-situ. The unit must be returned to Heatcraft intact and charged with its refrigerant. Contact Heatcraft on 02 9774 7222 or by emailing dropinrecall@heatcraft.com.au to arrange for the unit to be replaced.
Details to help identify the product
Supplier running the recall
Who sold the product
N/A
Identifying product features
KPC800-6, KPC1000-6, KPC1400-6, KPC1700-6, KSC2000-6, KSC2700-6, KSC3500-6
Serial numbers 1108xxxxxx to 1202xxxxxx
Identifying numbers
Other identifying numbers
KPC800-6, KPC1000-6, KPC1400-6, KPC1700-6, KSC2000-6, KSC2700-6, KSC3500-6
Serial numbers 1108xxxxxx to 1202xxxxxx
Serial numbers 1108xxxxxx to 1202xxxxxx
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2012/13096 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
