Reason the product is recalled
The product contains out-of-specification microbial levels.
The hazards to consumers
The microbial level poses virtually no risk to healthy people. However, people with severely weakened/compromised immune systems, such as those with cystic fibrosis, may be susceptible to adverse health effects.
What consumers should do
If you have a bottle of these products, do not use it. Call Oral-B's customer service number (1800 641 820) or email them (brandinfo@au.pgconsumers.com) for more information and to arrange the return of the product and obtain a FULL REFUND. For further information, please visit www.oralb.com.au
Details to help identify the product
Supplier running the recall
Who sold the product
Sold nationwide
Identifying product features
All batches
Identifying numbers
Other identifying numbers
All batches
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2011/12736 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
