Product description
Notebook Computer. Affected products were manufactured prior to 15 September 2009
See a list of details to help identify the product
Reason the product is recalled
Fraying of insulation covering electrical cabelling may occur when the left palm rest is subjected to repeated heavy pressure.
The hazards to consumers
The frayed cable may cause overheating of the notebook case which may in turn burn the operator.
What consumers should do
Consumers should either:
(a) contact Acer’s website www.acer.com.au and follow the directions
to Select the ‘Service and Support’ link at top of page; or
(b) telephone Acer’s call centre on 1300 365 100 where directions will be
given.
At the contact point, consumers will be given instructions for the return to Acer and rectification of the Notebook, at Acer’s cost.
(a) contact Acer’s website www.acer.com.au and follow the directions
to Select the ‘Service and Support’ link at top of page; or
(b) telephone Acer’s call centre on 1300 365 100 where directions will be
given.
At the contact point, consumers will be given instructions for the return to Acer and rectification of the Notebook, at Acer’s cost.
Details to help identify the product
Supplier running the recall
Who sold the product
BING LEE ELECTRICS PTY LTD, BLUE CHIP INFOTECH PTY LTD, CLEAR TECHNOLOGY VANTAGE POINT PTY LTD, DERNI PTY LTD T/AS HARVEY NORMAN, EXPRESS ONLINE (A DIVISION OF DIMENSION DATA), HARVEY NORMAN, INGRAM MICRO PTY LTD, J.H. COMPUTER SERVICES PTY LTD, JB HIFI, JOYCE MAYNE HARVEY NORMAN, OFFICEWORKS SUPERSTORES PTY LTD, OPEN SYSTEMS SUPPLY PTY LTD, PORTACOM PTY LTD, RADIO RENTALS, RETRAVISION (VIC/TAS) LTD, THE GOOD GUYS, W.COOGAN & CO P/L T/AS COOGAN STORES' WOW AUDIOVISUAL SUPERSTORES P/L
Identifying product features
The product serial number or the "SNID" number is required to establish if the unit is affected. Instructions as to where to locate the serial number or the SNID number will be given at the point of contact with Acer.
Identifying numbers
Other identifying numbers
The product serial number or the "SNID" number is required to establish if the unit is affected. Instructions as to where to locate the serial number or the SNID number will be given at the point of contact with Acer.
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2009/11191 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
