Product description
SOFT Cold Hot Pack (label on product) sold as OAPL Professional Reusable Hot and Cold Pack
See a list of details to help identify the product
Reason the product is recalled
This product contains the toxic substance ethylene glycol (rather than the non-toxic ingredient propylene glycol).
The hazards to consumers
Potentially life-threatening or could cause a serious risk to health (Class 1).
What consumers should do
If you have Reusable Hot and Cold Packs–soft R&R Cold Hot Pack do not use it. Please call Orthopaedic Appliances Pty Ltd customer service line on 1800 033 207 to arrange the return of the affected product and a refund.
Details to help identify the product
Supplier running the recall
Orthopaedic Appliances Pty Ltd
Identifying product features
ARTG number 130191
Identifying numbers
Other identifying numbers
ARTG number 130191
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2008/10306 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Therapeutic Goods Administration if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.