Product description
DC isolating switch used in solar installations, commonly referred to in industry as IPV40E & IPV40ES.
IPV40E Description: Photovoltaic Switch 40A 1000V DC21B/DC-PV2 4P isolator in a IP66NW enclosure
IPV40E Manufacturing Part Number: DCLB23230429B31SMXRDGB
IPV40ES Description: Photovoltaic Switch 40A 1000V DC21B/DC-PV2 4P isolator in a IP66NW enclosure with a shield
IPV40ES Manufacturing Part Number: DCLB23230429B31SMXSRDGB
IPV40E Description: Photovoltaic Switch 40A 1000V DC21B/DC-PV2 4P isolator in a IP66NW enclosure
IPV40E Manufacturing Part Number: DCLB23230429B31SMXRDGB
IPV40ES Description: Photovoltaic Switch 40A 1000V DC21B/DC-PV2 4P isolator in a IP66NW enclosure with a shield
IPV40ES Manufacturing Part Number: DCLB23230429B31SMXSRDGB
See a list of details to help identify the product
Reason the product is recalled
Some Salzer DC LB232 isolators have failed, generating excessive heat and causing the Salzer DC LB232 isolators to melt or char. This has caused localised smoke and heat damage to the area surrounding the component.
The hazards to consumers
The component could present a fire risk under certain conditions.
What consumers should do
AGL will replace the components in the solar photovoltaic (PV) systems sold by AGL within the relevant period and offer an amount to compensate customers for having their system switched off (when they will not be generating electricity), which will be estimated based on the customer’s system size and other available data.
AGL will contact its residential customers by email and phone to arrange for them to switch off the solar system where possible. AGL will arrange for an AGL representative to replace the isolators at no charge. It is unlikely that the power to the residence will need to be turned off to replace the isolators.
Further information can be obtained by contacting AGL on 1300 019 667 or by emailing solarcustomerservice@agl.com.au or visiting https://aglsolar.com.au/solarresolution
AGL will contact its residential customers by email and phone to arrange for them to switch off the solar system where possible. AGL will arrange for an AGL representative to replace the isolators at no charge. It is unlikely that the power to the residence will need to be turned off to replace the isolators.
Further information can be obtained by contacting AGL on 1300 019 667 or by emailing solarcustomerservice@agl.com.au or visiting https://aglsolar.com.au/solarresolution
Details to help identify the product
Supplier running the recall
Identifying numbers
Other identifying numbers
IPV40E, DC LB232, DCLB23230429B31SMXRDGB; IPV40ES, DC LB232, DCLB23230429B31SMXSRDGB
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2017/16436 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Electrical Safety Office (QLD) if you have a question about the reason the product is recalled or the hazards to consumers.