PRA number
2017/16456
Campaign number
80-503003 Recall
Published date
Reasons the product is recalled
The white part of the clamp (which attaches the mobile to a cot or play pen) may crack and weaken the clamp.
The hazards to consumers
If the clamp fails the mobile could fall into the cot. This may pose an injury risk to the cot occupant.
What consumers should do
Consumers should go to https://support.vtech.com.au/ and raise a ticket on the support portal. Consumers will be given instructions as to how to return the product. Consumers will be offered a full refund (including postage).
Where the product was sold
Nationally
International
Online
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.