Product description
Panasonic Toughbook Laptop Models CF-AX Series, CF-C2 Series and CF-SX Series
See a list of details to help identify the product
Reason the product is recalled
There is a software configuration issue with the battery pack discharge which causes the battery to potentially overheat.
The hazards to consumers
If the battery pack overheats it may smoke, potentially leading to a fire hazard.
What consumers should do
Consumers should take the following steps:
Check the laptop battery pack to determine if there is any excessive heat.
Use the Battery Pack control utility in the laptop to configure the battery pack power usage by adjusting the charging control utility to “Eco Mode”. If the laptop does not have the Battery Pack charging control utility then go to the Panasonic website: http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series to receive more information.
Panasonic will release new battery charging configuration software on 12 June 2018 for the laptops. Consumers should register their details to receive the new software by either calling 1800 700 006 (Monday to Friday 8.30am to 5pm AEST) or visiting http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series for more information.
For further information contact Panasonic on the toll free number 1800 700 006 Monday to Friday between 8.30am and 5pm (AEST) or via email at toughbook-recall@au.panasonic.com or go to http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series
Check the laptop battery pack to determine if there is any excessive heat.
Use the Battery Pack control utility in the laptop to configure the battery pack power usage by adjusting the charging control utility to “Eco Mode”. If the laptop does not have the Battery Pack charging control utility then go to the Panasonic website: http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series to receive more information.
Panasonic will release new battery charging configuration software on 12 June 2018 for the laptops. Consumers should register their details to receive the new software by either calling 1800 700 006 (Monday to Friday 8.30am to 5pm AEST) or visiting http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series for more information.
For further information contact Panasonic on the toll free number 1800 700 006 Monday to Friday between 8.30am and 5pm (AEST) or via email at toughbook-recall@au.panasonic.com or go to http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series
Details to help identify the product
Supplier running the recall
Who sold the product
Multi Media Technology Pty Ltd as the Panasonic Distributor
Identifying numbers
SKU
CF-AX, CF-C2 and CF-SX
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2018/16805 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
