Product description
Bose bass modules manufactured before April 1, 2006 and sold as part of certain Acoustimass®, Lifestyle® and Companion™ home theatre speaker systems.
The components are black or white.
The Bose logo, product name, serial number “SER. NO.” and date code are printed on the product label, which is located either on the back or bottom of the bass module.
See a list of details to help identify the product
Reason the product is recalled
Electrical parts within the bass modules may crack and fail which can lead to a short circuit and overheating.
The hazards to consumers
There is a risk of fire and electric shock if a short circuit occurs.
What consumers should do
Consumers with an affected bass module should immediately stop using the module and unplug it from the electrical outlet. Consumers should visit: https://www.bose.com.au/en_au/support/bm_safety_service.html for instructions on how to return their affected bass module for repair, free of charge.
Consumers can obtain further information at https://www.bose.com.au/en_au/support/bm_safety_service.html or by telephone on 02 7255 6528
Details to help identify the product
Supplier running the recall
Who sold the product
Authorised Bose retailers.
Identifying product features
Identifying numbers
Other identifying numbers
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19862 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.