Product description
Google Pixel 6a smartphone available in Chalk, Sage and Charcoal colours.
Model: Pixel 6a
Brand: Google
See a list of details to help identify the product
Reason the product is recalled
The battery may overheat.
An automatic firmware update to Android 16 was rolled out to Pixel 6a devices in Australia on 8 July 2025.
Google advises that the firmware update provides new battery management features that mitigate the risk of overheating.
Consumers do not need to return their devices.
The hazards to consumers
An overheating battery could pose a risk of fire and/or burns to a user.
Incidents have occurred resulting in serious burn injuries.
What consumers should do
- Submit a request here to find out if your device is impacted.
- Check that your device has received the firmware update to Android 16.
- This issue does not affect all Pixel 6a devices. If your device is impacted by the issue, the new battery management system will be activated once your device receives the firmware update and reaches 400 battery cycles. If your device is not impacted by the issue, the firmware update will have no impact on battery management and the device will perform the same as before.
- You do not need to return your device to mitigate the safety issue. Google advises that the firmware update mitigates the safety issue. Once the firmware update has been installed, you can continue using your device.
- You may be eligible for an appeasement from Google. You can check your appeasement eligibility here and learn more information here.
Contact:
Google LLC
Visit : Google Support
Important message from the ACCC to consumers: Consumers may exercise their rights to a remedy in accordance with theconsumer guarantees, which may, in certain circumstances, entitle them to a refund or replacement. |
Details to help identify the product
Supplier running the recall
Identifying numbers
Other identifying numbers
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20591 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
