Product description
Tesla Powerwall 2 is a fully-integrated AC battery system for residential or light commercial use. Its rechargeable lithium-ion battery pack provides energy storage for solar self-consumption, time-based control, and backup.
Model
See a list of details to help identify the product
Reason the product is recalled
Tesla has identified certain lithium-ion battery cells from a third-party supplier in a subset of Powerwall 2 systems that may fail and overheat. Tesla has received reports of Powerwall 2 units with the affected battery cells smoking or emitting flames, resulting in minor property damage.
The hazards to consumers
Most affected units have already been remotely discharged by Tesla. While the risk of overheating is now very low, if it does occur, it may lead to a fire that could cause serious injury, death or damage to property. A few incidents have occurred and caused damage to property. No injuries have been reported.
What consumers should do
Consumers should check to confirm that their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is affected. Affected consumers may already notice that their Powerwall 2 system has been remotely discharged. For those affected units not already discharged, Tesla will remotely discharge affected Powerwall 2 systems that are online to mitigate any risk of overheating until the replacement can be carried out.
Affected units will be replaced at no cost. Tesla will consider compensation for lost energy savings from discharged Powerwall 2 systems on a case by case basis. Tesla or a third-party service provider will contact consumers who have an affected Powerwall 2 unit to schedule replacements.
For more information, please refer to the Tesla App or contact Tesla at the contact details below.
Call toll free 1800 958 369 between 8:00 am and 6:00 pm AEST.
Email: PWNoticeANZ@tesla.com
Visit: https://www.tesla.com/en_au/support/energy/powerwall/own/powerwall-2-replacement
Details to help identify the product
Supplier running the recall
Who sold the product
Tesla Motors Australia Pty Ltd
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20611 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Energy and Utilities if you have a question about the reason the product is recalled or the hazards to consumers.