Product description
Solar inverters for rooftop solar photovoltaic (PV) systems:
- Goodwe branded EHB series models: GW5K-EHB-AU-G11, GW8.6K-EHB-AU-G11, GW9.99K-EHB-AU-G11
- GE branded GEH series models: GEH5.0-1U-10, GEH8.6-1U-10, GEH10-1U-10
See a list of details to help identify the product
Reason the product is recalled
When the inverter’s bypass switch is turned to bypass position and the inverter is operating in backup mode, the inverter will export power to the grid through the bypass switch.
This poses a serious safety hazard in the event of an islanding situation, as it could result in electric shock to consumers, people working on switchboards or individuals working on the power lines.
The hazards to consumers
Risk of serious injury or death from electric shock to consumers, people working on switchboards or individuals working on the power lines if the Bypass switch is set to ‘bypass’ mode while inverter is operating in backup mode.
What consumers should do
- Contact GoodWe immediately if you have an affected solar inverter for more information about this recall.
- Must not put the inverter in the bypass mode until the new firmware has been uploaded.
- Must not conduct any works on the affected units until GoodWE applies a new firmware (firmware version: 050531) upgrade to affected inverters.
- For properties that have the affected units installed and online GoodWe will remotely upgrade the firmware.
- For properties that have the affected units installed but offline a technician will need to visit and complete the firmware upgrade. Installers have been encouraged to revisit sites and GoodWe has appointed a service partner who will attend if installers are unable to.
- New installations will have the firmware upgrade delivered using the SolarGo app before commissioning.
Contact
GoodWe Technologies Co. Ltd.
call: 0488 851 481
email: support2@goodwerecall.com.au
visit: https://www.goodwe.com.au/contact-us
Details to help identify the product
Supplier running the recall
Who sold the product
Tradezone
Once Stop Warehouse
Krannich Solar
Metal Manufacturers Limited
Marubeni Australia
Rheem Australia
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20623 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
