PRA number
2020/18229
Published date
Product description
Inogen One G3 Concentrator
Portable lightweight medical oxygen machine
Part Numbers: 19252750, 19252534, 19285707, 19285618, 19285718, 19285621, 19285334, 19252739, 19285727, 19284756, 19252747, 19285626, 19285728, 19252726, 19284685, 19282715, 19285619, 19252733
ARTG 225950
(Air Liquide Healthcare Pty Ltd - Stationary oxygen concentrator)
Portable lightweight medical oxygen machine
Part Numbers: 19252750, 19252534, 19285707, 19285618, 19285718, 19285621, 19285334, 19252739, 19285727, 19284756, 19252747, 19285626, 19285728, 19252726, 19284685, 19282715, 19285619, 19252733
ARTG 225950
(Air Liquide Healthcare Pty Ltd - Stationary oxygen concentrator)
Reasons the product is recalled
When connected to a fully charged 8-cell battery as its only power source, an operating condition may cause an abrupt shut down of the Inogen One G3 Portable Oxygen Concentrator (POC).
If no action is taken, the POC may become unresponsive for up to one minute, after which it will behave as though a battery was just connected with a standard flash screen on display. The POC will then be ready for another startup. If powered on again, this cycle may need to be repeated until the 8-cell battery has been adequately discharged allowing the POC to operate as normal.
If no action is taken, the POC may become unresponsive for up to one minute, after which it will behave as though a battery was just connected with a standard flash screen on display. The POC will then be ready for another startup. If powered on again, this cycle may need to be repeated until the 8-cell battery has been adequately discharged allowing the POC to operate as normal.
The hazards to consumers
Risk of interruption to the supply of oxygen to users, which may lead to health complications.
What consumers should do
Customers are advised that arrangements will be made for the products to be repaired and/or replaced. An Air Liquide Healthcare representative will contact customers via phone to initiate the replacement POC, and collect the affected concentrator.
For further information, contact Air Liquide Healthcare Customer Service Centre on 1300 360 202.
For further information, contact Air Liquide Healthcare Customer Service Centre on 1300 360 202.
Supplier
Traders who sold this product
Health Clinics, Chemists and Pharmacies
Where the product was sold
Australian Capital Territory
New South Wales
Queensland
South Australia
Victoria
Responsible regulator
Therapeutic Goods Administration is the responsible regulator for this recall.