Air Liquide Healthcare Pty Ltd — Inogen One G3 Concentrator

What are the defects?

When connected to a fully charged 8-cell battery as its only power source, an operating condition may cause an abrupt shut down of the Inogen One G3 Portable Oxygen Concentrator (POC).

If no action is taken, the POC may become unresponsive for up to one minute, after which it will behave as though a battery was just connected with a standard flash screen on display. The POC will then be ready for another startup. If powered on again, this cycle may need to be repeated until the 8-cell battery has been adequately discharged allowing the POC to operate as normal.

What are the hazards?

Risk of interruption to the supply of oxygen to users, which may lead to health complications.

What should consumers do?

Customers are advised that arrangements will be made for the products to be repaired and/or replaced. An Air Liquide Healthcare representative will contact customers via phone to initiate the replacement POC, and collect the affected concentrator.

For further information, contact Air Liquide Healthcare Customer Service Centre on 1300 360 202.

Traders who sold this product

Health Clinics, Chemists and Pharmacies

Where the product was sold
Australian Capital Territory
New South Wales
Queensland
South Australia
Victoria

Responsible regulator

Therapeutic Goods Administration is the responsible regulator for this recall.

Product category