Product description
Apple three-prong AC wall plug adapters (UK Style Type G) designed primarily for use in the United Kingdom, Singapore and Hong Kong and sold as original equipment with Mac and certain iOS devices and as part of the Apple World Travel Adapter Kits between approximately January 2003 and January 2015.
Affected three-prong AC wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New plug adapters are white with grey on the inside portion where it attaches to the power adapter and are not affected by this issue.
Affected three-prong AC wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New plug adapters are white with grey on the inside portion where it attaches to the power adapter and are not affected by this issue.
See a list of details to help identify the product
Reason the product is recalled
These Apple three-prong AC wall plug adapters may be susceptible to breakage, exposing electrical components.
The hazards to consumers
Risk of electric shock.
What consumers should do
Consumers can obtain replacement adaptors by returning affected adaptors to their nearest Apple Retail Store, contacting an authorised Apple Service Provider or contacting Apple Support to arrange to return their adaptor and receive a replacement by mail.
For further information, or to contact Apple Support, visit https://www.apple.com/au/support/three-prong-ac-wall-plug-adapter/ and follow the prompts.
For further information, or to contact Apple Support, visit https://www.apple.com/au/support/three-prong-ac-wall-plug-adapter/ and follow the prompts.
Details to help identify the product
Supplier running the recall
Dates available for sale
-
Where the product was sold
Nationally
International
Online
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/17523 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.