Fortends Pty Ltd — Shenzhen Sofar Solar Mass Energy Inverter
What are the defects?
The inverter can exceed voltage limits, and may not switch off when required. Also, the inverter is not labelled to warn of a hot surface.
What are the hazards?
If the inverter continues operating in the event of variations in the power grid voltage, there is small risk that electrical products in the premises could fail in an unsafe manner resulting in electric shock and/or fire. Contact with hot surfaces of the inverter may cause burns.
What should consumers do?
Consumers should contact Sofar Solar at firstname.lastname@example.org, or Fortends at email@example.com, or call 0410 662 044 and provide the model number and serial number of your inverter, which is printed on the left hand side of single phase inverters and right hand side of 3 phase inverters.
A technician will be scheduled to install new firmware and to ensure settings are correct for use in Australian networks. A hot surface warning label will also be applied to inverter.
Fortends Pty Ltd
Harness the sun
Sofar Solar Australia
- 1 July 2016 - 21 February 2018
Recall advertisements and supporting documentation
Office of the technical regulator (SA) is the responsible regulator for this recall.