Fortends Pty Ltd — Shenzhen Sofar Solar Mass Energy Inverter

3-5kw inverter
10-20kw inverter

Identifying features

Other
Serial number: 1st and 2nd digits include SA/SB/SC/SD/SG. 9th and 10th digits include G8/G9/GA/GB/GC/H1 to H9/HA/HB/HC/J1/J2/J3.

What are the defects?

The inverter can exceed voltage limits, and may not switch off when required. Also, the inverter is not labelled to warn of a hot surface.

What are the hazards?

If the inverter continues operating in the event of variations in the power grid voltage, there is small risk that electrical products in the premises could fail in an unsafe manner resulting in electric shock and/or fire. Contact with hot surfaces of the inverter may cause burns.

What should consumers do?

Consumers should contact Sofar Solar at service@sofarsolar.com, or Fortends at info@fortends.com, or call 0410 662 044 and provide the model number and serial number of your inverter, which is printed on the left hand side of single phase inverters and right hand side of 3 phase inverters.
A technician will be scheduled to install new firmware and to ensure settings are correct for use in Australian networks. A hot surface warning label will also be applied to inverter.

Traders who sold this product

Fortends Pty Ltd
PGK
Power ark
Halco
Harness the sun
Alliance Solar
Sofar Solar Australia

Where the product was sold
Nationally
Dates available for sale
  • 1 July 2016 - 21 February 2018

Recall advertisements and supporting documentation

Responsible regulator

Office of the technical regulator (SA) is the responsible regulator for this recall.

Product category