Product description
Ring Doorbell Satin Nickel – 8VR1SZ-SEN0
Ring Doorbell Venetian Bronze – 8VR1SZ-VEN0
See a list of details to help identify the product
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Reason the product is recalled
The hazards to consumers
What consumers should do
Consumers with uninstalled Ring Video Doorbells (2nd Gen) subject to the Recall should visit Ring’s website to download a new user guide before installing their doorbell or contact Ring as indicated below for additional information. All known customers have been contacted by the manufacturer. In-app set-up instructions have also been updated.
Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at https://support.ring.com/hc/en-au/articles/360050949611. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1300 205 983 or 02 8294 9169.
Details to help identify the product
Supplier running the recall
Who sold the product
Amazon Australia online
Bunnings
JB Hi-Fi
Harvey Norman
The Good Guys
Officeworks
eBay seller ringstoreau
ring.com
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2020/18505 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
