Ring LLC Video Doorbell - 2nd Generation

Photograph of Ring Video Doorbell  - 2nd Generation

What are the defects?

If the wrong screws are used to install the doorbell to the mounting bracket, the screws can damage the lithium battery.

What are the hazards?

If the lithium battery is damaged during installation, this could result in a fire or serious injury risk.

What should consumers do?

If consumers have already installed their Ring Video Doorbell (2nd Gen) correctly, there’s nothing they need to do.
If consumers have not installed the doorbell correctly or moved or reinstalled their device after charging, they should carefully follow the steps that are noted in the updated user manual or the Ring App.
If consumers have experienced any issues when installing their device, they should immediately contact Ring LLC Customer Support on 1300 205 983 or 02 8294 9169.

Traders who sold this product

Bing Lee
Amazon Australia online
JB Hi-Fi
Harvey Norman
The Good Guys
Ebay Australia online

Where the product was sold

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission