Ring LLC Video Doorbell - 2nd Generation

Photograph of Ring Video Doorbell  - 2nd Generation

What are the defects?

If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery.

What are the hazards?

If the lithium battery is damaged during installation, there is a risk of a fire or injury.

What should consumers do?

Consumers with uninstalled Ring Video Doorbells (2nd Gen) subject to the Recall should visit Ring’s website to download a new user guide before installing their doorbell or contact Ring as indicated below for additional information. All known customers have been contacted by the manufacturer. In-app set-up instructions have also been updated.
Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at https://support.ring.com/hc/en-au/articles/360050949611. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1300 205 983 or 02 8294 9169.

Supplier
Traders who sold this product

Bing Lee
Amazon Australia online
Bunnings
JB Hi-Fi
Harvey Norman
The Good Guys
Officeworks
eBay seller ringstoreau
ring.com

Where the product was sold
Nationally
Online
Dates available for sale
  • 3 June 2020 - 7 September 2020

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission