Ring LLC Video Doorbell - 2nd Generation
What are the defects?
If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery.
What are the hazards?
If the lithium battery is damaged during installation, there is a risk of a fire or injury.
What should consumers do?
Consumers with uninstalled Ring Video Doorbells (2nd Gen) subject to the Recall should visit Ring’s website to download a new user guide before installing their doorbell or contact Ring as indicated below for additional information. All known customers have been contacted by the manufacturer. In-app set-up instructions have also been updated.
Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at https://support.ring.com/hc/en-au/articles/360050949611. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1300 205 983 or 02 8294 9169.
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The Good Guys
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- 3 June 2020 - 7 September 2020
Recall advertisements and supporting documentation
Australian Competition and Consumer Commission is the responsible regulator for this recall.