PRA number
2017/16060
Published date
Reasons the product is recalled
A combination of rare operational circumstances may cause delayed ignition due to low gas pressure.
The hazards to consumers
This may cause the mesh-guard to separate from the front of the heater or the glass front to break, posing a risk of injury to the user.
What consumers should do
Consumers should not operate the heater until the service is performed.
Consumers should contact Rinnai at www.symmetryservice.com.au or call toll free on 1800 043 214 to make an appointment for an authorised service technician to provide a free in-home service to the appliance.
Consumers should contact Rinnai at www.symmetryservice.com.au or call toll free on 1800 043 214 to make an appointment for an authorised service technician to provide a free in-home service to the appliance.
Supplier
Rinnai Australia Pty Ltd
Traders who sold this product
Gas appliance retailers.
Where the product was sold
Nationally
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Energy Safe (VIC) is the responsible regulator for this recall.